Sort the Zendesk Support Queue

For a support lead who opens Zendesk to 40 or more new tickets and needs triage to already be done. One prompt groups them by urgency, tags the product area and billing issues, routes the P0s to the on call, and posts a one liner to your support channel.

ZEZendesk

The grind

Morning triage eats an hour

Here's what doing this by hand looks like today, and why it doesn't scale.

Every morning starts with reading 40 tickets, tagging product areas by hand, and deciding who handles what. The P0 always surfaces last.
You open each ticket one by one to categorize it by hand.
Billing escalations sit buried under newsletter style complaints.
The on call agent does not see the P0 until 30 minutes in.

MewCP collapses all of this into one prompt. Here's what that looks like.

The flow

5 steps · 1 server

Your agent runs it end-to-end

List all the new and unassigned tickets in the window.

Classify each ticket by urgency from P0 to P3 and by product area.

Tag the billing related tickets for finance to follow up.

Route the P0s to the on call agent with a priority escalation.

Post a summary to your support channel with the counts, the top P0, and the queue depth.

The payoff

Queue triaged before 9am

P0s land on the right desk in 60 seconds instead of 30 minutes. The team opens to a sorted queue, and the first hour goes to resolution rather than triage.

Paste this into Claude, Codex, or any MCP-connected agent. It'll connect your apps and run the task from start to finish.

Run it yourself

Copy the prompt

prompt

Goal: Sort the Zendesk Support Queue

MCP servers needed (connected through MewCP): Zendesk

Steps:
1. List all the new and unassigned tickets in the window.
2. Classify each ticket by urgency from P0 to P3 and by product area.
3. Tag the billing related tickets for finance to follow up.
4. Route the P0s to the on call agent with a priority escalation.
5. Post a summary to your support channel with the counts, the top P0, and the queue depth.

Check with me before sending any message or changing data in a connected app.

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