Triage Shopify Orders in Gorgias

For an ecommerce support team that wants every reply to land right the first time. One prompt pulls the Shopify order, checks the tracking, and drafts a policy aware reply, so agents do not have to tab switch.

GOGorgiasSHShopify

The grind

Every reply needs three tabs

Here's what doing this by hand looks like today, and why it doesn't scale.

A customer asks where their order is, and the agent opens Gorgias, Shopify, and the carrier's site, three minutes of context gathering for a two sentence reply.
Tracking links get copied over from the carrier by hand.
Policy language gets rewritten from memory every single time.
The tone drifts late in the day when the agent is tired.

MewCP collapses all of this into one prompt. Here's what that looks like.

The flow

5 steps · 2 servers

Your agent runs it end-to-end

Fetch the Gorgias ticket and work out the customer and their intent.

Find the customer's Shopify order and its fulfillment status.

Pull the tracking info and spot any delays or stuck shipments.

Apply the policy, whether that is a reship, a refund, or a clarification.

Draft the reply in Gorgias for the agent to review.

The payoff

Replies ready in 30 seconds

Agents spend their day deciding rather than copying and pasting. Customers get accurate, consistent replies, and the policy gets applied the same way every time.

Paste this into Claude, Codex, or any MCP-connected agent. It'll connect your apps and run the task from start to finish.

Run it yourself

Copy the prompt

prompt

Goal: Triage Shopify Orders in Gorgias

MCP servers needed (connected through MewCP): Gorgias, Shopify

Steps:
1. Fetch the Gorgias ticket and work out the customer and their intent.
2. Find the customer's Shopify order and its fulfillment status.
3. Pull the tracking info and spot any delays or stuck shipments.
4. Apply the policy, whether that is a reship, a refund, or a clarification.
5. Draft the reply in Gorgias for the agent to review.

Check with me before sending any message or changing data in a connected app.

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